Privacy Policy

The following section specifies the terms and conditions for Bake Al Arab. These terms and conditions are exclusively for use of this website.

1- User Privacy:

Bake Al Arab respects the privacy of its customers, business partners, employees and job applicants and other visitors to its websites who may choose to provide personal information. It recognizes the need for appropriate protections and management of personal information that you provide to it. This Privacy Statement will assist you in understanding what types of information Bake Al Arab may collect, how that information may be used, and with whom the information may be shared.

2- Order Placement:

Whenever you are making a customer order, you will have to make full payment of your order. The payment can be made through phone or in person at the outlet or even on our-website.

3- Returns:

Bake Al Arab takes pride in its bakery items and cakes. If you are unhappy with your order and/or purchase, immediately notify Bake Al Arab (within 2 hours of pick-up) of your concern and return your purchased item to it. Bake Al Arab will give you credit for the amount returned for use toward a future purchase. All refunds will be provided as a credit to the credit card used or an in-store credit. This in-store credit may take up to five business days in processing. While returning your merchandise, please must bring receipt of purchase with you.

4- Decorations and Coloring:

Bake Al Arab has employed highly skilled decorators who do their best to match any requested color or design. However, their ability to meet your requirements is constrained as they are dealing with icing that can fade due to light and temperature so Bake Al Arab do not guarantee an exact match. Moreover, due to the nature of drawings, Bake Al Arab will make its best representation of what is requested but is again limited by the nature of the product. Minor cropping may occur in order to fit image to cake/space available. Moreover, copyright images or pornographic images will not be printed. Bake Al Arab will print images as provided by the client.

5- Deals and Reduce Pricing:

All reduced prices and deals will be offered on first come and first served basis.

6- Shipping:

Under no circumstances, Bake Al Arab will take any responsibility of problems that may occur during the shipping process. Bake Al Arab request customer to keep all delivered products in refrigerator. Bake Al Arab would not take any responsibility of mishandling or any other problem that may take after delivered the product or product which already handover to customer.

In case of any product returns, customer is responsible to make necessary arrangements for shipping and may also make any incidental charges that are to be incurred in this regard.

7- Out of Stock Policy:

In order to ensure that customers receive best quality items, Bake Al Arab prepares fresh cake items. This leads to stock fluctuation throughout the day. If an item is out of stock for some time, Bake Al Arab will try to prepare it at its earliest. Just in case, if it is not possible for Bake Al Arab then it reserves the right to decline any order.

8- Information Sharing:

In connection with customers’ orders, Bake Al Arab collects, uses and processes personal information of the client. The information received from the client is used only for the purpose of business. This information is used by staff members, vendors, suppliers, shipping companies and other parties as and when required for processing your business orders.

9- Account Information:

– Bake Al Arab maintains the Website (“Site”)

– United Arab Emirates is our Country of Domicile. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

– We accepts payment by Visa or MasterCard debit and credit cards in AED for its products

– We will not trade with or provide any services to OFAC and sanctioned countries

– Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

– Cardholder must retain a copy of transaction records and Merchant policies and rules

– User is responsible for maintaining the confidentiality of his/her account

– All credit/debit cards detail and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.



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